📜 Terms and Conditions / Terms of Service

Effective Date: October 9, 2025
Last Updated: October 9, 2025

Welcome to Ortir India (“we,” “us,” or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website
https://ortirindia.com (“Website”), products, and services.

By accessing or purchasing from our Website, you agree to be bound by these Terms. If you do not agree, please refrain from using this Website.

1. General Information

Ortir India is an Indian platform dedicated to authentic, handcrafted, and sustainable art, décor, and lifestyle products made by Indian artisans.

Ortir India
Communication address: Innov8, 3rd Floor, Plot No. 211, Okhla Industrial Estate, Phase-III, New Delhi, India – 110020
📞 +91 9582586132 | ✉️ ortirindia@gmail.com

2. Eligibility

By using this Website, you represent that you:

  • Are at least 18 years of age (or using the site under parental supervision).
  • Are legally capable of entering into binding contracts under the Indian Contract Act, 1872.
  • Will use the Website only for lawful purposes.

3. Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

  • Post or transmit harmful, misleading, or infringing material.
  • Attempt unauthorized access, hacking, or data scraping.
  • Copy, reproduce, or distribute any content, images, or designs without prior written consent.

Any misuse may result in termination of access and legal action.

4. Account Registration

Some sections may require registration. You agree to:

  • Provide accurate, current, and complete information.
  • Keep your login credentials secure.
  • Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts for fraudulent, abusive, or illegal activity.

5. Product Descriptions and Availability

We strive for accuracy in all listings, descriptions, and photography. However, since each item is handcrafted, minor variations in color, size, finish, or design are natural and not considered defects.

Prices, specifications, and availability are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. 🎨

6. Pricing & Payments

All prices are listed in Indian Rupees (₹) unless otherwise stated. Prices include GST where applicable, and a detailed invoice is shared with each order.

Payments can be made through secure third-party gateways such as Razorpay, PayU, Stripe, or other supported methods.

We do not store your card or payment information — all transactions are encrypted and processed securely. 🔒

7. Order Confirmation & Fulfillment

Once you place an order:

  • You’ll receive an Order Confirmation Email summarizing your purchase.
  • Orders are processed after payment verification.
  • We reserve the right to cancel or refuse any order due to inventory limits, pricing errors, or suspicious activity.

8. Shipping & Delivery

Please refer to our detailed Shipping & Delivery Policy for timelines, partners, and charges.

Estimated delivery times are indicative and may vary due to external factors beyond our control.

9. Returns, Refunds & Cancellations

Please read our Returns, Refunds & Cancellation Policy to understand conditions for product returns, exchanges, or refunds.

Custom or made-to-order products are generally non-returnable except in cases of damage or manufacturing defect.

10. Intellectual Property Rights

All content on this Website — including images, text, logos, videos, icons, code, and graphics — is the intellectual property of Ortir India unless otherwise credited.

You may not reproduce, distribute, or exploit any part of the Website or its materials without written authorization. Unauthorized use may attract civil and/or criminal liability under Indian law. ⚖️

11. User-Generated Content

By posting reviews, testimonials, comments, or images, you grant us a non-exclusive, royalty-free, perpetual right to use, reproduce, and display such content for marketing and promotional purposes.

You represent that your submissions:

  • Are original and do not infringe any third-party rights.
  • Do not contain obscene, abusive, or unlawful material.

12. Third-Party Links

Our Website may include links to third-party sites for reference or convenience. We do not control or endorse their content, policies, or services. Accessing such links is at your own risk.

13. Privacy & Data Protection

Your personal data is handled with care and in compliance with the Digital Personal Data Protection Act, 2023 (India) and GDPR where applicable.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Limitation of Liability

To the fullest extent permitted by law:

  • Ortir India shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website or products purchased.
  • All services are provided “as-is” and “as available.”
  • We do not warrant uninterrupted, error-free operation of the Website.

In no event shall our total liability exceed the value of the product purchased.

15. Indemnification

You agree to indemnify and hold harmless Ortir India, its employees, and affiliates from any claim, loss, liability, or expense arising from:

  • Violation of these Terms;
  • Misuse of our Website; or
  • Infringement of any third-party rights.

16. Force Majeure

We are not liable for delays, failures, or interruptions caused by circumstances beyond our reasonable control — including acts of God, natural calamities, strikes, wars, or government restrictions.

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in New Delhi, India.

18. Termination

We may suspend or terminate your access to the Website at our discretion for breach of Terms, unlawful activity, or fraudulent behavior. You may stop using our services at any time.

19. Contact & Grievance Officer

For questions or concerns, please contact our Grievance Officer:

Ms. Ritu
Ortir India
📍 Innov8, 3rd Floor, Plot No. 211, Okhla Industrial Estate, Phase-III, New Delhi, India – 110020
📞 +91 9582586132
✉️ ortirindia@gmail.com

20. Updates to These Terms

We may revise these Terms periodically to reflect business, legal, or technological updates. Changes will be effective immediately upon posting on this page. Continued use of the Website constitutes your acceptance of the revised Terms.