🔒 Privacy Policy

Effective Date: October 9, 2025
Last Updated: October 9, 2025

Welcome to Ortir India. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from
https://ortirindia.com (“Website”).

By using this Website, you consent to the practices described here.

1. Information We Collect

We collect information to provide better service, personalize experiences, and fulfill orders. The data we collect falls under these categories:

a. Personal Information You Provide Directly

  • Full name, email address, phone number, billing and shipping address
  • Account login credentials (if you register)
  • Order details and payment information (processed securely via third-party gateways such as Razorpay, PayU, or Stripe)
  • Messages or queries sent through contact forms or email

b. Automatically Collected Data

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent, referring URLs
  • Cookies and analytics identifiers (see Cookie Policy)

c. Optional Data

If you subscribe to our newsletter, enter a giveaway, or participate in surveys, we may collect basic contact details and preferences.

2. How We Use Your Information

  • Process and fulfill orders and deliver products.
  • Provide customer support and respond to queries.
  • Send transactional and service-related emails.
  • Improve our products, website experience, and content quality.
  • Analyze site performance and marketing effectiveness.
  • Comply with legal and tax obligations.
  • Send updates and promotions (only with explicit opt-in consent).

3. Data Sharing and Disclosure

We do not sell or rent personal data. We share information only with trusted partners who assist us in operations under strict confidentiality:

  • Payment gateways for secure transactions.
  • Logistics partners for order delivery.
  • Email / SMS providers for transactional communication.
  • Analytics tools (Google Analytics, Meta Pixel) for site performance.

We may also share data to comply with lawful requests by authorities under Indian law.

4. Legal Basis for Processing (For GDPR Compliance)

If you are located in the EU/EEA, our legal basis for processing includes:

  • Your consent (for marketing emails and cookies).
  • Performance of a contract (when you place an order).
  • Compliance with legal obligations.
  • Legitimate interests (in running and improving our business).

5. Data Retention

We retain your personal data only as long as necessary to:

  • Complete transactions and provide services.
  • Comply with legal and accounting requirements.

After that, data is securely deleted or anonymized.

6. Your Rights

Under the Indian DPDP Act and GDPR, you have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of personal data.
  • Withdraw consent for marketing communications.
  • Object to or restrict certain processing activities.
  • Request data portability (where technically feasible).

To exercise these rights, email us at ortirindia@gmail.com.
We will respond within 5–7 working days in accordance with DPDP and GDPR standards.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

  • SSL encryption on our website and checkout pages.
  • Secure payment gateways (Razorpay / PayU / Stripe).
  • Role-based access controls and firewalls.

8. Children’s Privacy

👶 Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has shared information, please contact us for immediate removal.

9. International Transfers

As we serve a global audience, your data may be transferred to servers outside India (e.g., US or EU) where data protection laws may differ. We ensure that adequate safeguards are in place in line with DPDP and GDPR requirements.

10. Email & Marketing Preferences

You will receive transactional emails for orders and support. Marketing emails are sent only after your explicit opt-in consent and include an unsubscribe link in every message. 💌

11. Links to Other Websites

🔗 Our website may contain links to third-party sites (art suppliers, partner blogs, etc.). We are not responsible for their privacy practices and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after such changes signifies your consent to the updated policy.

13. Contact Us

For any privacy-related concerns, data access requests, or complaints, please contact us:

Ortir India
📍 Communication Address: Innov8, 3rd Floor, Plot No. 211, Okhla Industrial Estate, Phase-III, New Delhi, India – 110020
📞 +91 9582586132
✉️ ortirindia@gmail.com
🌐 https://ortirindia.com

📘 Jurisdiction

All disputes or claims arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.