🔁 Returns, Refunds & Cancellation Policy

Effective Date: October 9, 2025
Last Updated: October 9, 2025

Thank you for shopping with Ortir India! We take pride in offering handcrafted, made-with-love creations from Indian artisans. Every product carries the warmth of tradition and human craftsmanship — and we ensure that your experience with us is transparent, fair, and satisfying.

This Returns, Refunds & Cancellation Policy explains how we handle order cancellations, returns, and refund requests for purchases made through
https://ortirindia.com.

1. Scope of Policy

This policy applies to:

• Orders confirmed and paid through official Ortir India channels (website, email, or authorized communication).
• Products directly sold or fulfilled by Ortir India.
• Domestic (India) and select international orders.

2. Nature of Our Products

Each Ortir India product is handcrafted, which means slight variations in color, texture, polish, or detailing may occur. Such variations are not considered defects — they signify authenticity and the human touch behind each creation. ✨

3. Returns Eligibility

We accept returns only under the following conditions:

• ✅ The item is defective, damaged (in transit), or incorrect from what was ordered.
• ✅ You notify us within the specified timeframe below.
• ✅ The product is unused, unwashed, and returned in its original packaging with all tags and invoices.

4. Return Request Timeline

To initiate a return, contact us via ortirindia@gmail.com with:

• Your Order ID
• Reason for return
• Clear photos/videos of the product and packaging

5. Non-Returnable Items

To maintain hygiene and product integrity, the following items are non-returnable and non-refundable unless defective or damaged:

• Custom-made or personalized items
• Sale, discounted, or clearance items
• Textile or fabric-based products once used or washed
• Artworks, paintings, and decorative collectibles

6. Return Approval & Pickup

• After reviewing your request, our team will confirm eligibility within 2–3 working days.
• Approved returns will be scheduled for pickup (for domestic orders) or shared with instructions for safe return shipment.
• The item must be returned within 7 working days of approval.

For international returns, within 15–20 days the customer must arrange shipping using a tracked courier service. Ortir India is not liable for lost parcels during transit. 🌍

7. Inspection & Refund Process

Once we receive the returned product, our team will inspect it for:

• Unused condition
• Original packaging
• Reported defect validation

If approved, the refund will be processed within 7–10 working days to your original payment method.
If rejected (e.g., product used, damaged after delivery, or incomplete return), the item will be shipped back at your expense.

8. Exchange Policy

In select cases, we may offer an exchange for the same or similar product (subject to availability).

9. Cancellation Policy

a. Before Dispatch

• Orders can be cancelled within 12 hours of placement by emailing us at ortirindia@gmail.com.

b. After Dispatch

Once the order is shipped, cancellation is no longer possible. You may still initiate a return after receiving the item, following our return policy terms.

c. Made-to-Order Items

Custom, personalized, or artisan-made (customized) pieces cannot be cancelled once production has begun, since each is created uniquely for you. 🎨

10. Refund Timelines

Refund timelines may vary based on your bank or payment processor.

11. Damaged or Incorrect Product

If your product arrives damaged, defective, or different from what you ordered:

• Email us within 24–48 hours with photos/videos of the item and packaging.
• Our team will review and offer a replacement, credit note, or refund.
• We may arrange pickup or request return shipping based on your location.

12. Late or Missing Refunds

If you haven’t received your refund after 10 working days:

• Recheck your bank or payment account.
• Contact your card provider or bank (processing may take additional time).
• If still unresolved, email us at ortirindia@gmail.com for assistance.

13. Force Majeure

We are not liable for delays or inability to process refunds due to events beyond our control such as natural disasters, strikes, pandemics, or governmental restrictions. 🌦️

14. Grievance Redressal

If you are dissatisfied with our resolution or face difficulty in the return/refund process, please contact:

Grievance Officer: Ms. Ritu
Ortir India
📍 Communication Address: Innov8, 3rd Floor, Plot No. 211, Okhla Industrial Estate, Phase-III, New Delhi, India – 110020
📞 +91 9582586132
✉️ ortirindia@gmail.com

15. Legal Jurisdiction

All return and refund disputes shall be governed by Indian law and subject to the exclusive jurisdiction of the courts of New Delhi, India.